Cancellation and Refund PolicySponsorship Cancellations, Donation Reversals & Processing Timelines
GitHub Sponsors & Donations
- Voluntary one-time tips & sponsorships support independent open-source tools.
- Accidental, duplicate, or incorrect-amount transactions reported within 7 days are fully refunded upon verification.
- Refunds are processed back to the original source payment method.
Recurring Memberships
- You may cancel recurring monthly sponsorships anytime directly via your account settings.
- Cancellation takes effect immediately for future cycles — no surprise renewal charges.
- If you forgot to cancel and notify us within 48 hours of renewal, we will issue a full refund for that cycle.
Google Play Apps & IAP
- Automated refunds are available within 48 hours directly via Google Play Order History.
- Direct developer assistance is available within 7 days if you encounter device incompatibility or technical faults.
- Please supply your Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX).
1. Policy Scope & Regulatory Framework
This Cancellation and Refund Policy applies to all donations, community sponsorships (via GitHub Sponsors, Patreon, Buy Me a Coffee, Ko-fi, and PayPal), digital tools, and mobile applications provided by Trinadh Thatakula (Spectra Apps) across web and mobile platforms.
This policy is formulated in strict compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and regulatory guidelines for digital transactions in India. We are committed to transparency, fair resolution, and prompt turnaround times for all backers and users.
2. Cancellation Policy for Recurring Sponsorships
For recurring monthly contributions and sponsorship tiers on platforms such as GitHub Sponsors, Patreon, Ko-fi, and Buy Me a Coffee:
- Cancel Anytime: You can cancel your monthly membership at any time without fees, cancellation charges, or notice periods.
- Self-Service: You may cancel directly from your profile settings on GitHub, Patreon, Ko-fi, or Buy Me a Coffee. Alternatively, email our support desk at trinadh.thatakula@gmail.com and we will assist in ending your subscription.
- Effect of Cancellation: Once cancelled, you will not be billed for subsequent billing cycles. Retained tier benefits (if any) continue until the end of your prepaid period.
3. Refund Eligibility & Accidental Transactions
We grant full refunds under the following verified circumstances:
4. Step-by-Step Refund Request Procedure
To initiate a cancellation or refund request, follow these simple steps:
Refund Request — [Platform / Order ID].5. Refund Settlement & Timelines (Banking SLA)
Once an eligible refund is verified and approved:
- Initiation Window: Refund is initiated within 24 to 48 hours of verification.
- Processing Timelines: In accordance with standard banking and payment gateway settlement standards in India, the funds will reflect in your original payment method (Credit/Debit Card, UPI, Netbanking, or PayPal account) within 5 to 7 business days.
- Source Reversal: Refunds are credited strictly back to the original source payment instrument to prevent unauthorized routing and comply with anti-money laundering regulations.
6. Grievance Redressal & Contact Details
For any dispute or escalation regarding refund status, contact our designated Grievance Officer in Hyderabad, India:
Need a Refund or Cancellation?
Contact our Indian customer support desk directly with your transaction details.